Terms & Conditions

1. Introduction

Welcome to Eco SolarX Ltd. These Terms & Conditions ("Terms") govern your access to and use of the Eco SolarX website and your purchase of products through our website.

By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Payment Policy, Returns & Refund Policy, Shipping & Delivery Policy, and any other policies referenced on our website.

If you do not agree with these Terms, please do not use the website.

2. About Eco SolarX

In these Terms:

• "Eco SolarX", "Eco SolarX Ltd", "we", "our", and "us" refer to Eco SolarX Ltd.
• "You" and "your" refer to the customer, consumer, or website visitor.

These Terms apply to visitors, customers, and users of the Eco SolarX website.

Registration No.: 16328068

3. Eligibility

By using our website or placing an order, you confirm that the information you provide is accurate and complete and that you have the legal capacity required to enter into the relevant transaction.

If you are under the age required to enter into a particular transaction under applicable law, you should only use our services with the involvement of a parent or legal guardian where required.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and availability displayed on our website are accurate and up to date.

However, product information may occasionally contain errors, omissions, or changes supplied by manufacturers or other relevant sources.

Where appropriate, we may:

• Correct errors in product information or pricing.
• Update product specifications.
• Change product availability.
• Limit quantities available for purchase.
• Withdraw products from sale.

Product images are provided for illustration and identification. Actual products may vary slightly in appearance, packaging, or specifications where the manufacturer makes an update.

5. Orders and Order Acceptance

When you submit an order through our website, you are making a request to purchase the selected products.

An order confirmation acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.

Orders are subject to product availability, successful payment processing, and any necessary order verification.

If we are unable to fulfil an order, we will contact you and, where appropriate, provide a refund or other remedy in accordance with applicable law.

6. Pricing and Payment

Unless otherwise stated, prices on the Eco SolarX website are displayed in British Pounds Sterling (GBP £).

Applicable delivery charges, taxes, or other charges will be displayed during checkout or communicated on the relevant quotation or invoice.

We accept payment methods made available at checkout or otherwise confirmed by Eco SolarX Ltd.

Where full payment is required before dispatch, orders will be processed after the required payment has been successfully authorised or received.

Please refer to our Payment Policy for additional information about payment processing.

7. Shipping and Delivery

Eco SolarX currently ships within the United Kingdom.

Our standard order processing time is generally 1–2 business days, followed by an estimated standard transit time of approximately 2–5 business days.

This means the estimated total delivery period is generally approximately 3–7 business days.

Delivery estimates are provided for guidance and are not guaranteed delivery dates. Delays may occur because of carrier operations, weather, public holidays, product availability, or other circumstances.

Customers are responsible for providing complete and accurate delivery information.

Please refer to our Shipping & Delivery Policy for full information.

8. Returns, Cancellations and Refunds

Returns, cancellations, and refunds are handled in accordance with our Returns & Refund Policy.

For eligible online purchases, our policy provides a 28-calendar-day return period, subject to the conditions and exclusions described in that policy.

Where statutory cancellation or consumer rights apply, those rights are not affected by our voluntary return procedures.

9. Installation and Product Use

Products should be installed, operated, and maintained in accordance with the manufacturer's instructions and applicable laws, regulations, and safety requirements.

Where installation requires a qualified electrician, competent installer, or other appropriately qualified professional, customers should ensure that the installation is carried out by a suitably qualified person.

Eco SolarX is not responsible for damage resulting from improper installation, misuse, unauthorised modification, or failure to follow applicable manufacturer instructions, except where liability cannot lawfully be excluded.

10. Intellectual Property

Unless otherwise stated, content published on the Eco SolarX website, including:

• Text
• Graphics
• Logos
• Images
• Product descriptions
• Website design
• Software and website functionality

is owned by Eco SolarX Ltd or used under an appropriate licence and may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit website content without appropriate permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

11. Website Use

You must not use the website in a way that is unlawful, fraudulent, abusive, or likely to damage the website or interfere with its operation.

You must not knowingly attempt to gain unauthorised access to our systems, introduce malicious software, or interfere with the security or availability of the website.

12. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability that cannot lawfully be excluded or limited under applicable UK law, including applicable consumer protection rights.

Subject to the above, Eco SolarX will not be responsible for losses arising from circumstances outside our reasonable control or from misuse of products contrary to applicable instructions.

We are not responsible for indirect or consequential losses to the extent that such losses may lawfully be excluded.

13. Events Beyond Our Reasonable Control

We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances beyond our reasonable control.

Examples may include:

• Natural disasters
• Severe weather
• Fire or flooding
• Industrial disputes
• Government action or restrictions
• Supply chain interruptions
• Transportation disruptions
• Power or communication failures
• Major technology or network disruptions

14. Privacy and Personal Information

Personal information collected through the website is handled in accordance with our Privacy Policy.

Our Privacy Policy explains the types of information we collect, how we use it, how it may be shared, and the rights available to individuals under applicable data-protection law.

15. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services such as payment processors, delivery providers, analytics services, or other technology providers.

Third-party services may operate under their own terms and privacy policies. Eco SolarX is not responsible for websites or services that we do not control.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business operations, products, services, or legal requirements.

The latest version will be published on this page together with the applicable "Last Updated" date.

Changes will apply to future use of the website and future transactions, subject to applicable law.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, except where mandatory consumer protection law requires otherwise.

Where a dispute arises, the courts of England and Wales will have jurisdiction where permitted by applicable law.

Nothing in this section is intended to remove any mandatory right a consumer may have to bring proceedings in another jurisdiction where such right is provided by applicable law.

18. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or adjusted to the extent necessary where legally permitted, and the remaining provisions will continue to apply.