Privacy Policy

1. About This Privacy Policy

Eco SolarX Ltd respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing products, contacting us, or otherwise interacting with our services.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use and protect it, when it may be shared, and the rights you may have under applicable UK data protection law.

2. Who We Are

The organisation responsible for the personal information processed through our website and related business activities, subject to the circumstances described in this policy, is:

Phone: +44 7846 686171

Email: info@ecosolarx.com

Website: ecosolarx.com

3. Information We May Collect

Depending on how you interact with Eco SolarX, we may collect information such as:

• Your name.
• Billing and delivery address.
• Email address.
• Telephone number.
• Order and transaction information.
• Products purchased or requested.
• Information provided when contacting customer support.
• Information provided when requesting a quotation.
• Information relating to returns, refunds, cancellations, or warranty enquiries.
• Information contained in correspondence with us.
• Website usage and technical information where applicable.
• Cookie and similar technology information where applicable.
• Information necessary to prevent fraud, misuse, or unauthorised transactions.

We aim to collect only information that is relevant and reasonably necessary for the purposes for which it is used.

4. How We Collect Information

We may collect personal information when you:

• Place an order through our website.
• Request a quotation.
• Contact us by email or telephone.
• Submit an enquiry or contact form.
• Request information about our products or services.
• Request a return, refund, cancellation, replacement, or warranty assistance.
• Subscribe to communications where available.
• Browse or interact with our website.
• Otherwise voluntarily provide information to us.

Some technical information may also be collected automatically when you use our website, depending on the technologies and services operating on the website.

5. How We Use Your Information

We may use personal information for legitimate business and operational purposes, including:

• Processing and fulfilling orders.
• Arranging delivery.
• Providing quotations and responding to enquiries.
• Processing payments through applicable payment providers.
• Managing cancellations, returns, refunds, and replacements.
• Providing customer support.
• Communicating with you about your order or enquiry.
• Managing warranties or product-related assistance.
• Maintaining business and transaction records.
• Preventing fraud and unauthorised activity.
• Maintaining website security.
• Improving our website, products, and customer experience.
• Complying with applicable legal and regulatory requirements.
• Establishing, exercising, or defending legal claims where necessary.

6. Lawful Basis for Processing

Where UK data protection law requires a lawful basis for processing personal information, Eco SolarX may rely on one or more of the following:

Contract

We may process information where it is necessary to enter into or perform a contract with you, such as processing an order, arranging delivery, or providing an agreed service.

Legal Obligation

We may process information where necessary to comply with a legal or regulatory obligation.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

This may include maintaining website security, preventing fraud, managing business records, and responding to customer enquiries.

Consent

Where required, we may rely on your consent for particular processing activities. Where processing is based on consent, you may withdraw your consent, subject to any legal or practical limitations.

7. Order and Payment Information

When you purchase products from Eco SolarX, we need certain information to process and fulfil your order.

This may include your name, billing address, delivery address, contact details, order information, and transaction-related information.

Payment transactions may be processed through applicable third-party payment providers. Where payment processing is handled by a third-party provider, payment information may be processed directly by that provider in accordance with its own privacy policy and applicable security requirements.

8. Delivery Information

Where you place an order requiring delivery, we may provide relevant information to delivery companies, couriers, freight providers, or other service providers involved in fulfilling your order.

Information shared may include:

• Recipient name.
• Delivery address.
• Telephone number where required.
• Email address where required.
• Order or delivery reference.
• Information necessary to complete the delivery.

We only intend to provide information reasonably necessary for the relevant delivery or fulfilment service.

9. Customer Communications

If you contact Eco SolarX, we may retain information from your communication so that we can:

• Respond to your enquiry.
• Maintain a record of customer support.
• Follow up on an order or quotation.
• Handle a complaint or return.
• Investigate a product issue.
• Maintain appropriate business records.

We may contact you using the details you provide where necessary to respond to your request or manage an existing transaction or business relationship.

10. Marketing Communications

Where Eco SolarX offers marketing communications, we will only send promotional communications in accordance with applicable law.

Where consent is required, we will obtain appropriate consent before sending relevant marketing communications.

You may unsubscribe from marketing communications at any time by using the available unsubscribe mechanism or by contacting us.

11. Cookies and Similar Technologies

Our website may use cookies and similar technologies to enable website functionality, remember preferences, improve website performance, understand website usage, and support relevant website services.

Some cookies may be necessary for the website to function correctly, while others may depend on your preferences and the services operating on the website.

Where applicable, cookie preferences can be managed through the cookie controls provided on the website.

You can also manage cookies through your browser settings. Disabling certain cookies may affect the functionality or performance of parts of the website.

12. Website Analytics and Third-Party Services

Our website may use third-party technologies or services to support functions such as:

• Website performance.
• Security.
• Analytics.
• Payment processing.
• Delivery.
• Customer communications.
• Website functionality.

Where third-party services process personal information on our behalf, we expect appropriate contractual and security arrangements to apply where required.

The specific information processed may vary depending on the services operating on the website at any particular time.

13. When We May Share Information

We may share personal information where reasonably necessary with appropriate third parties, including:

• Payment service providers.
• Delivery and courier providers.
• IT and website service providers.
• Hosting and technical service providers.
• Customer support or communication providers.
• Professional advisers.
• Legal or regulatory authorities where required.
• Fraud prevention or security providers where appropriate.

Where we use service providers to process information on our behalf, we expect them to process information only for appropriate purposes and in accordance with applicable requirements.

14. International Data Transfers

Some service providers used by Eco SolarX may operate outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

Depending on the circumstances, this may include relying on an adequacy decision, appropriate contractual safeguards, or another lawful transfer mechanism.

15. How We Protect Your Information

Eco SolarX takes reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration, disclosure, or destruction.

You should also take reasonable steps to protect your own information, including keeping account credentials and other sensitive information confidential.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including where necessary to:

• Complete transactions.
• Provide customer support.
• Maintain appropriate business and financial records.
• Meet legal or regulatory obligations.
• Resolve disputes.
• Establish, exercise, or defend legal claims.
• Prevent fraud or misuse.

The actual retention period may vary depending on the type of information and the reason it is retained.

When information is no longer required, it will be deleted, anonymised, or otherwise securely disposed of where appropriate.

17. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights including:

These rights are subject to applicable legal conditions and exemptions.

18. How to Exercise Your Rights

If you wish to exercise a data protection right or ask a question about how your information is processed, please contact us using the details provided below.

Please provide enough information for us to understand your request and verify your identity where reasonably necessary.

19. Complaints

If you have concerns about how Eco SolarX handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to complain to the UK's data protection supervisory authority, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

20. Children's Privacy

Our website and services are intended for general customers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children where such collection is not appropriate or permitted by law.

If you believe that a child has provided personal information to us unnecessarily, please contact us so that we can review the situation.

21. Third-Party Websites

Our website may contain links to third-party websites or services.

These websites operate independently from Eco SolarX and may have their own privacy policies and terms.

We are not responsible for the privacy practices, content, security, or processing activities of third-party websites that we do not control.

22. Changes to This Privacy Policy

Eco SolarX may update this Privacy Policy from time to time to reflect changes to our business practices, website functionality, services, or applicable legal requirements.

The latest version will be published on our website with the applicable "Last Updated" date.

Where appropriate, significant changes may be communicated through suitable channels.