Payment Policy

1. About This Payment Policy

At Eco SolarX Ltd, we aim to provide a clear and straightforward payment experience for customers in the United Kingdom.

This Payment Policy explains the payment methods that may be available and how payments are processed for orders placed through our website.

By placing an order with Eco SolarX Ltd, you agree to provide accurate payment and billing information and complete payment using an available payment method presented at checkout or specified on your quotation or invoice.

2. Accepted Payment Methods

The payment methods available to you will be displayed during checkout or communicated on your quotation or invoice.

Depending on the order and available payment service, payment methods may include:

• Major credit cards
• Major debit cards
• Bank transfers, including applicable UK banking methods
• Other payment methods displayed or specifically agreed for an order

3. Card Payments

Where card payment is available, payments are processed through the payment service provider presented during checkout.

• Card payments are subject to authorisation by the customer's card issuer or payment provider.
• Customers must provide accurate billing and payment information.
• An order may only be processed after the required payment has been successfully authorised or received.
• If a card payment is declined, customers may contact their card issuer or select another available payment method.

Eco SolarX Ltd does not control decisions made by banks or card issuers regarding payment authorisation.

4. Bank Transfer Payments

Where bank transfer is offered, payment instructions will be provided on the relevant quotation, invoice, or payment instructions supplied by Eco SolarX Ltd.

• Orders requiring bank transfer payment are processed after the required funds have been received and confirmed.
• Customers should use the correct payment reference provided by Eco SolarX Ltd.
• Customers are responsible for ensuring that the correct amount is transferred.
• Any charges imposed by the customer's bank or financial institution are the customer's responsibility unless otherwise agreed.
• Bank processing times may vary and are outside Eco SolarX Ltd's control.

5. Payment Confirmation and Order Processing

An order is considered paid when Eco SolarX Ltd or its applicable payment provider has successfully confirmed the required payment.

A payment confirmation or order confirmation does not necessarily mean that an order has already been dispatched. Orders remain subject to product availability and the applicable processing and shipping procedures.

6. Prices, Currency and VAT

Unless otherwise stated, prices displayed on the Eco SolarX Ltd website are shown in British Pounds Sterling (GBP £).

Where applicable, VAT and other applicable charges will be displayed during checkout or included on the relevant quotation or invoice.

Customers should review the total order amount, including any applicable delivery charges and taxes, before completing their purchase.

7. Failed, Declined or Unsuccessful Payments

If a payment cannot be successfully completed, Eco SolarX Ltd may be unable to process or dispatch the relevant order until payment has been successfully completed.

Payment failures may occur because of incorrect payment information, insufficient funds, card restrictions, bank security checks, expired payment cards, or technical issues with the payment provider.

If your payment has failed, please check your payment information or contact your bank or payment provider.

8. Refunds and Payment Reversals

Where a refund is approved, Eco SolarX Ltd will normally issue the refund using the original payment method where reasonably possible.

• Card payment refunds are normally returned to the card originally used for the transaction.
• Bank transfer refunds may be returned to the bank account from which the original payment was received, subject to appropriate verification.
• The time required for a refund to appear in a customer's account may depend on the customer's bank or payment provider.
• Refund eligibility is subject to our applicable Returns & Refund Policy and applicable UK consumer law.

Customers should not provide payment card details by email or through unsecured communication channels when requesting a refund.

9. Order Cancellations

If you need to cancel an order, please contact Eco SolarX Ltd as soon as possible using the contact details provided below.

Cancellation rights and any applicable refund will depend on the status of the order, the type of product purchased, and applicable UK consumer protection legislation.

Certain products or orders may be subject to specific cancellation conditions where permitted by law. Any applicable conditions will be communicated to customers before or during the purchase process.

10. Payment Security and Fraud Prevention

Eco SolarX Ltd takes reasonable measures to help protect payment transactions and customer information.

• Payment information may be processed by third-party payment providers.
• Additional verification may be requested where reasonably necessary to help protect against unauthorised transactions.
• Orders may be delayed or cancelled where there are reasonable concerns regarding payment security or unauthorised activity.
• Customers should never send full card numbers, security codes, or banking passwords through ordinary email or unsecured messages.

11. Changes to This Payment Policy

Eco SolarX Ltd may update this Payment Policy from time to time to reflect changes to our payment methods, business practices, or applicable legal requirements.

The latest version of this policy will be published on our website.

Changes will apply to future transactions unless otherwise required by applicable law.