Shipping & Delivery Policy

1. About This Shipping Policy

At Eco SolarX Ltd, we aim to provide a reliable, efficient, and transparent delivery experience for customers throughout the United Kingdom.

This Shipping & Delivery Policy explains our minimum order value, shipping charges, order processing times, express delivery service, carriers, tracking, and how we handle common delivery issues.

Delivery availability and estimated delivery times may vary depending on the product, delivery postcode, order size, carrier service, product availability, and other circumstances outside our reasonable control.

2. Shipping Coverage

Eco SolarX currently ships eligible orders to delivery addresses within the United Kingdom.

The delivery service available for an order may depend on the product, destination postcode, size, weight, quantity, and carrier requirements.

3. Minimum Order Value

Eco SolarX operates with a minimum order value for shipped orders.

Orders with a product value below £500 will not be shipped by Eco SolarX.

4. Shipping Fees

Eco SolarX uses a simple shipping structure for eligible UK orders.

The applicable shipping charge will be displayed or communicated before the order is completed.

5. Stock & Fulfilment

Eco SolarX fulfils eligible orders from available stock.

We do not operate on a drop-shipping model for products offered for immediate shipment. This allows us to maintain a streamlined fulfilment process and prepare eligible orders for dispatch promptly.

If a product becomes unavailable or requires additional preparation before dispatch, we will contact the customer where appropriate.

6. Order Processing & Handling Time

Our standard handling time is generally 1 business day, Monday to Friday.

Because Eco SolarX fulfils eligible orders from stock, we aim to prepare orders promptly for dispatch after successful payment and any required order verification.

Orders received by 12:00 PM UK time, Monday to Friday, are generally processed for dispatch on the same business day where operationally possible.

Orders received after the 12:00 PM cut-off, or on weekends and UK public holidays, are generally processed on the next business day.

• Payment must be successfully authorised or received where payment confirmation is required before dispatch.
• Orders may require additional verification in certain circumstances.
• Incorrect or incomplete delivery information may delay processing.
• Product availability or unusual order circumstances may occasionally require additional processing time.

7. Express / Next-Day Delivery

Eco SolarX uses an Express / Next-Day delivery model for eligible UK shipments.

Next-day delivery means the estimated carrier transit time is one business day after dispatch. It does not mean that every order placed after the daily cut-off will arrive the following calendar day.

8. How Our Delivery Process Works

9. Shipping Carriers

Eco SolarX may use established courier, freight, pallet, or delivery services appropriate for the order.

For suitable palletised orders, Eco SolarX may use Palletline Premium & Next Day or another appropriate carrier service.

The carrier selected may vary depending on the product, destination, postcode, size, weight, quantity, delivery requirements, and available service.

Where another carrier provides a more suitable or reliable service for a particular shipment, Eco SolarX may use that carrier instead.

• Pallet and freight carriers may be used for larger or heavier products.
• Courier services may be used where appropriate for smaller eligible shipments.
• The carrier may vary from one order to another.

10. Estimated Delivery Time

The standard estimated delivery journey is therefore generally based on 1 business day handling followed by approximately 1 business day of carrier transit.

Delivery dates are estimates rather than guaranteed delivery dates. Actual delivery may vary due to carrier operations, postcode restrictions, weather, public holidays, product availability, access conditions, or other circumstances outside our reasonable control.

11. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Depending on the carrier, tracking information may take approximately 24–48 hours to become visible in the carrier's tracking system after dispatch.

For palletised deliveries, tracking, delivery notifications, estimated delivery information, or proof of delivery may be provided by the carrier where supported by the selected service.

If you have not received tracking information or need assistance with an existing shipment, please contact us.

12. Order Cancellations

If you wish to cancel an order, please contact Eco SolarX as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order is dispatched. However, cancellation may not always be possible once processing or dispatch has begun.

If an order has already been dispatched, cancellation may need to be handled through the applicable return or cancellation process.

Your statutory cancellation and consumer rights are not affected by this policy.

13. Delivery Address Changes

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you need to change your delivery address after placing an order, please contact us as soon as possible.

• Address changes cannot be guaranteed after an order has been processed.
• Once an order has been dispatched, the carrier may not be able to redirect or reroute the shipment.
• Additional charges may apply where a carrier permits a delivery change or redirection.

14. Delivery Access & Site Requirements

Customers should ensure that the delivery address is accessible and suitable for the vehicle and equipment required to deliver the order.

For larger or palletised deliveries, the customer may need to ensure that there is suitable access for the carrier's vehicle and safe unloading conditions.

Where delivery cannot reasonably be completed because of access restrictions, unsafe conditions, insufficient access, or other site-related circumstances, the carrier may arrange an alternative delivery attempt or return the shipment.

15. Lost, Missing or Stolen Packages

If tracking information indicates that an order has been delivered but you cannot locate it, please first check with household members, neighbours, reception areas, or other appropriate locations identified by the carrier.

You may also contact the carrier using the tracking or delivery information provided.

If the issue remains unresolved, please contact Eco SolarX so we can review the available delivery information and assist where appropriate.

16. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If an order cannot be delivered because incorrect or incomplete information was supplied by the customer, we will work with the customer and carrier to determine the appropriate next steps.

Where a shipment needs to be reshipped because of incorrect customer-provided delivery information, additional delivery charges may apply where permitted by law and will be communicated before reshipment.

17. Undeliverable or Refused Deliveries

A shipment may be returned to Eco SolarX if delivery cannot be completed because of circumstances such as an incomplete address, repeated failed delivery attempts, refusal of delivery, access restrictions, or other delivery-related circumstances.

If a shipment is returned to us, we will contact the customer where appropriate to determine whether the order should be reshipped or otherwise resolved.

Any additional delivery charges will be handled according to the circumstances of the order and applicable law.

18. Delivery Delays

Although we aim to process and dispatch eligible orders promptly, delivery may occasionally be delayed by circumstances outside our reasonable control.

Examples may include:

• Severe weather conditions
• UK public holidays
• Carrier operational disruptions
• Unexpected transportation delays
• Remote or difficult-to-access delivery locations
• Road restrictions or access limitations
• Unusually high seasonal order volumes
• Product availability or supplier-related delays

Where we become aware of a significant delivery issue affecting your order, we will make reasonable efforts to provide appropriate assistance or updated information.

19. Peak Season Delivery

During periods of increased demand, including Black Friday, Christmas, New Year, promotional campaigns, and other periods of unusually high order volumes, carriers and fulfilment services may experience increased demand.

Customers with time-sensitive requirements are encouraged to place orders as early as reasonably possible during these periods.

20. Shipping Summary