Return & Refund Policy
Last updated: February 25, 2026
At Eco SolarX, we are committed to providing transparent, fair, and compliant return guidelines. Because certain products may involve safety and regulatory considerations, all returns must meet applicable transport regulations and our internal quality standards.
Return Eligibility
Customers may request a return within 28 calendar days of delivery.
To qualify, the product must be:
Unused and in original, undamaged condition
In original packaging
Safe and suitable for transport
Accompanied by proof of purchase (invoice or order confirmation)
Non-Returnable Items
Used or installed products
Custom or built-to-order units
Clearance or discounted items
Opened accessories or installed components
These restrictions exist due to safety, hygiene, and product integrity requirements.
How to Start a Return
To initiate a return:
Email refunds@ecosolarx.com within the 30-day return window and include:
Order number
Reason for return
Clear photos of the product and packaging (if applicable)
If approved, you will receive a Return Authorization (RA) and detailed return instructions.
Returns sent without prior authorization cannot be accepted.
Return Shipping
Return shipping is the customer’s responsibility unless the return is due to verified seller error.
All returned items must be properly packaged and comply with transport requirements.
We strongly recommend using a trackable shipping service.
Items returned used, damaged, or improperly shipped may be rejected and returned at the customer’s expense.
Refund Processing
Once the return is received and inspected, you will be notified of approval or denial.
If approved:
Refunds are issued to the original payment method
Processing time is typically 7–11 business days
Original shipping charges are non-refundable unless the return is due to our verified error
Restocking Fee
No restocking fee applies.
If the return is due to our error (wrong item shipped or verified defect), no additional charges will apply.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect:
Contact us within 48 hours of delivery
Provide photos clearly showing the issue
After verification, we will arrange a replacement or refund at no additional cost.
Contact Information
Eco SolarX
20–22 Wenlock Road
London, N1 7GU
United Kingdom
WhatsApp: +44 7426 001573
Email: info@ecosolarx.com
sidney@ecosolarx.com
payment@ecosolarx.com
refunds@ecosolarx.com
Our Commitment
This policy is designed to ensure:
Safe handling of products
Transparent return procedures
Compliance with applicable safety standards
Alignment with online commerce best practices
We value your business and are committed to providing a secure and reliable purchasing experience.