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Return & Refund Policy

Last Updated: July 27, 2026

At Eco SolarX, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

This Return & Refund Policy applies to purchases made through our website and is intended to comply with applicable UK consumer protection laws.

1. Return Eligibility

You may request a return within 28 calendar days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned with all original packaging, manuals, accessories, and components where reasonably possible.
  • Be accompanied by proof of purchase, such as an order confirmation or invoice.

Please note that your statutory consumer rights under UK law are not affected by this policy.

2. Non-Returnable Items

The following items are generally not eligible for return unless they are faulty, damaged, or not as described:

  • Custom-made or made-to-order products.
  • Special-order items purchased specifically at the customer’s request.
  • Products that have been installed, modified, or used.
  • Clearance or final sale items (unless faulty).
  • Items that cannot be safely resold for hygiene or safety reasons once opened, where applicable.

3. How to Request a Return

To request a return, please contact us within the applicable return period.

Please include:

  • Your order number.
  • The reason for your return.
  • Photographs of the product if it is damaged, defective, or incorrect (where applicable).

Returns should be requested by email:

Email: refunds@ecosolarx.com

Once your request has been reviewed, we will provide return instructions if your return is approved.

Please do not return products without contacting us first, as this may delay processing.

4. Return Shipping

If you change your mind and wish to return an eligible item, you are generally responsible for the cost of returning the product unless otherwise required by applicable law.

If the return is due to:

  • A damaged product,
  • A defective product,
  • An incorrect item supplied by Eco SolarX,

we will arrange an appropriate remedy, which may include a replacement, repair, or refund in accordance with applicable UK consumer law.

We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of returned goods without tracking.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Refunds will be issued using the original payment method whenever possible.
  • Refunds are typically processed within 5–10 business days, although processing times may vary depending on your bank or payment provider.

Original delivery charges may be refunded where required by applicable law or where the return is the result of our error.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us as soon as reasonably possible.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the issue.
  • Clear photographs showing the product and any visible damage.

Where appropriate, we will offer a repair, replacement, or refund in accordance with your statutory rights.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to cancel it.

Once an order has been shipped, cancellation may be treated as a return in accordance with this policy and applicable UK consumer law.

8. Your Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection legislation.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us: