Payment Policy

Last Updated: July 27, 2026

At Eco SolarX, we are committed to providing a secure, straightforward, and transparent payment process for all customers across the United Kingdom. Please review our Payment Policy before placing an order for products or services.

1. Accepted Payment Methods

We currently accept the following payment methods:

• Major Credit Cards
• Major Debit Cards
• Bank Transfer (BACS, CHAPS, or Faster Payments)
• Wire Transfer (where applicable)

Cash payments are not accepted unless agreed in writing before the transaction.

2. Card Payments

All card payments are processed securely through our trusted payment service providers.

• Card transactions are subject to successful authorisation by your card issuer.
• Full payment must be received before products are dispatched or services commence, unless alternative payment terms have been agreed in writing.
• Eco SolarX is not responsible for declined transactions resulting from insufficient funds, bank restrictions, expired cards, or technical issues beyond our control.

3. Bank Transfers

We gladly accept payments by bank transfer.

• Bank account details will be provided on your quotation or invoice.
• Payments may be made via BACS, CHAPS, Faster Payments, or other approved UK banking methods.
• Orders will be processed once cleared funds have been received in our account.
• Customers are responsible for any bank charges or transfer fees imposed by their financial institution.
• Eco SolarX is not responsible for delays caused by banking systems or payment processing times.

4. Payment Terms

• Full payment is required before goods are dispatched or services begin unless otherwise agreed in writing.
• Quotations remain valid only for the period specified on the quotation.
• Failure to make payment may result in delays, suspension, or cancellation of your order or service.
• Ownership of goods remains with Eco SolarX until full payment has been received, where permitted by applicable law.

5. Refunds and Cancellations

Refunds are processed in accordance with our Return & Refund Policy.

• Card payments will be refunded to the original payment method whenever possible.
• Bank transfer refunds will normally be returned to the original bank account used for payment.
• Processing times for refunds may vary depending on your payment provider or financial institution.
• Special-order, custom-made, or personalised products may not be eligible for cancellation or refund unless required by applicable consumer law.

6. Fraud Prevention

To protect both our customers and our business, we reserve the right to:

• Verify payment information before processing an order.
• Request additional identification or payment verification where reasonably necessary.
• Delay, refuse, or cancel orders where fraudulent or unauthorised activity is suspected.
• Cooperate with banks, payment providers, and law enforcement agencies where appropriate.

7. Pricing and Taxes

Unless otherwise stated, all prices are displayed in Pound Sterling (GBP £).

Where applicable, VAT will be clearly shown during checkout or on your quotation and invoice.

8. Changes to This Policy

We may update this Payment Policy from time to time to reflect changes in our business practices, payment methods, or legal requirements.

The latest version will always be available on our website and will apply to future transactions.

9. Contact Us

If you have any questions regarding this Payment Policy or require assistance with making a payment, please contact us.

Eco SolarX

20-22 Wenlock Road
London, N1 7GU

Email: info@ecosolarx.co.uk

Phone: +44 7426 001573

Website: www.ecosolarx.co.uk