SHIPPING POLICY
Last updated: February 25, 2026
At Solar Electrical Engineering, we aim to provide a smooth, reliable, and transparent shipping experience. Please review the information below to understand how we process and deliver orders.
Shipping Coverage
We currently ship within the United States.
Shipping Fees
Shipping costs are calculated at checkout based on your location, order size, and item type
Free shipping promotions may be offered from time to time
Express or same-day delivery is not available unless specifically stated
Order Processing
Processing Time: 1–2 business days (Monday–Friday)
Please note:
Orders placed on weekends or public holidays are processed the next business day
Orders placed after 12:00 PM (ET) may be processed the following business day
Processing delays may occur due to:
Payment verification issues
Incorrect or incomplete shipping information
High order volume during peak periods
If there is a delay, we will contact you by email or phone.
Shipping & Delivery
Estimated Transit Time (U.S.):
2–5 business days, depending on your location and carrier
Estimated Total Delivery Time:
Processing (1–2 business days) + Shipping (2–5 business days)
= 4–9 business days
Delivery times are estimates and may vary.
Shipping Partners
We work with trusted U.S. shipping carriers to ensure safe and timely delivery.
Once your order ships:
You will receive a tracking number by email
Tracking updates may take 24–48 hours to appear
Order Tracking
You can track your shipment using the tracking link provided in your shipping confirmation email.
If you do not receive tracking details, please contact us at:
📧 info@solarelectricaleng.com
Cancellations
If you wish to cancel an order, please contact us as soon as possible:
📧 info@solarelectricaleng.com
📞 +1 (650) 532-3172
Please note:
Cancellations are not guaranteed once processing has begun
If an order has already shipped, it must follow our Return & Refund Policy
Address Changes
Please double-check your shipping address before placing an order
Address changes cannot be guaranteed once an order is submitted
After shipment, rerouting may not be possible
Shipping Issues
Lost or Stolen Packages
Solar Electrical Engineering is not responsible for packages marked as delivered by the carrier. If this occurs, please contact the shipping carrier directly to file a claim.
Incorrect Address
Customers are responsible for providing accurate and complete shipping details. We are not liable for deliveries sent to incorrect addresses provided at checkout.
Undeliverable Packages
Orders returned due to:
Invalid or incomplete address
Failed delivery attempts
Refused delivery
may be subject to additional reshipping fees or cancellation. Refunds (if applicable) will exclude original shipping costs.
Delivery Delays
Delivery delays may occur due to:
Severe weather conditions
Public holidays
Carrier operational issues
Remote delivery locations
We appreciate your patience in such situations.
Peak Season Notice
During high-volume periods such as:
Black Friday
Christmas
New Year
shipping carriers may experience delays. We recommend placing orders early.
Business Information
Solar Electrical Engineering
📍 9399 Commercial St,
Brooklyn, NY 11222,
United States
📞 Phone: +1 (650) 532-3172
📧 Email: info@solarelectricaleng.com
🌐 Website: www.solarelectricaleng.com
Business Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed