Return & Refund Policy
Last updated: February 25, 2026
At Solar Electrical Engineering, your satisfaction matters to us. This Return & Refund Policy explains how returns, refunds, and exchanges work in a clear and straightforward way.
Returns
Eligibility for Returns
You may request a return if:
The item is returned within 30 days of delivery
The product is unused, unopened, and in its original packaging
All accessories, manuals, and documentation are included
Items Not Eligible for Return
Some items cannot be returned, including:
Custom-made or special-order products
Clearance or final-sale items
Products that show signs of use or installation
Please review product descriptions for specific return eligibility.
How to Start a Return
To request a return:
Contact us at info@solarelectricaleng.com or call +1 (650) 532-3172
Provide your order number and reason for the return
If approved, we’ll send you return instructions
Returns sent without prior approval may not be accepted.
Return Shipping
Customers are responsible for return shipping costs, unless the item was damaged, defective, or incorrect
We recommend using a trackable shipping service
Solar Electrical Engineering is not responsible for lost or undelivered return shipments
Refunds
Refund Process
Once we receive and inspect your return:
You’ll be notified by email about approval or rejection
Approved refunds are processed within 10 business days
Refunds are issued to the original payment method
Please note: banks or card providers may take additional time to post the refund.
Partial Refunds
Partial refunds may apply if:
The item is returned damaged
Parts or accessories are missing
The product shows signs of use
Non-Refundable Items
The following are non-refundable:
Shipping and handling fees (unless the item was defective or incorrect)
Final-sale or clearance items
Custom or special-order products
Late or Missing Refunds
If you haven’t received your refund yet:
Check your bank or card account again
Contact your bank or payment provider
If the issue continues, contact us at info@solarelectricaleng.com
Exchanges
We only offer exchanges if an item is defective, damaged, or incorrect.
To request an exchange, please contact us at:
📞 +1 (650) 532-3172
Business Information
Solar Electrical Engineering
📍 9399 Commercial St,
Brooklyn, NY 11222,
United States
📞 Phone: +1 (650) 532-3172
📧 Email: info@solarelectricaleng.com
🌐 Website: www.solarelectricaleng.com
Business Hours
Monday – Friday: 8:00 AM – 5:00 PM
Saturday & Sunday: Closed